![]() I was briefly disconnected from the representative during the conversation and was reconnected with a different representative before the 5th representative asked me for the serial number. Surprisingly, when I tried again with the 5th representative, I wasn't even asked for any serial number at all. They found out, however, and refused to accept it. For the 4th rep, I gave them my iMac serial number when they asked for my trackpad number, but I didn't tell them that it was my iMac serial. I tried giving them my iMac number to no avail. The first 3 representatives refused me if I could not provide them with a serial number. I bought my iMac refurbished, so I don't have the option to get a green trackpad with it. It is indeed very dependent on the representative. I was able to do this successfully for a green magic track pad today. In my experience if you treat them well they’ll treat you well. It seems like Apple gives their support employees lots of freedom in how they handle customers’ issues. It’s all about being polite, patient, and kind. At least in my experience, it took a few tries but I was eventually able to get on chat with someone who would do this for me. I can’t really recommend lying to get a trackpad since I’m not sure if Apple has a non-return blacklist or anything. I’ve heard about a number of people doing it, and it’s clearly not something Apple would want their employees doing. It’s entirely possible that Apple has cracked down on employees doing this since then. The temporary hold on my card was never refunded because they never got a trackpad back, so it worked out just like if I would have bought a trackpad from Apple. I obviously ignored these emails because I didn’t have a broken trackpad. They put a temporary hold on my card and sent an express replacement trackpad, and then I got emails asking me to send my old/broken trackpad back. The person I spoke with was probably willing to bend the rules a bit. So the system will allow an Apple Support employee to order an express replacement trackpad (as if you already have a trackpad and it broke) whether or not a trackpad originally came with your iMac. It seems like they can’t tell what accessories came with your iMac just by checking the computer’s serial number. The way they did it could be important though. I didn’t do or say anything specifically other than just asking to buy a purple trackpad and saying that I couldn’t get one at the time of purchase because my iMac was bought refurbished. I just started a new chat in iMessage, not from the Apple Support website. I had to try it a couple times but I eventually ended up talking to someone who could get me a purple trackpad. And about one year since he accepted delivery of his brand new Apple iMac.Thank you for your patience. Yes, this concluding update is, long, overdue (about two years since the original story ~ Going Mac ~ Goodbye Windows?). In the beginning the word came from above, and it was good: Going Mac ~ Goodbye Windows? for those among you who would like to refresh themselves, or start afresh.įinally, Apple refreshed their iMac ☛ offerings. His patience was sorely tested awaiting eventual availability (about one and a half years since the previous iMac hardware update) and then, at last (about another two months) for local delivery. Do appreciate the intention remains Apple clear and while the current update is mixed, the imagined, eventual and final, outcome is an Apple only computing future. As a hybrid outcome is able to be seen as the prevailing situation, for now. The title and intro may be described as overly optimistic by some esteemed readers. “Herein a life-long Windows user changes his (computing) position.”
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